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BP, are you watching?


THIS is how a company handles bad news:

Jet Blue on Steven Slater.


Rule 1: Don't deny it
Rule 2: DOn't hide it
Rule 3: Don't minimize it

RIde it, don't fight it.

Comments

( 2 comments — Leave a comment )
scifiguytr
Aug. 12th, 2010 04:43 am (UTC)
Alternative plan: nuke annoying customers from orbit. It's the only way to make sure.
deckardcanine
Aug. 12th, 2010 01:52 pm (UTC)
Well, this news doesn't reflect particularly badly on Jet Blue. Any company that includes customer service could have an employee snap like that. The BP scandal has no such luck.
( 2 comments — Leave a comment )

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